Privacy Policy

Effective Date: 10 May 2025

AlmaMentor ("we", "us", or "our") operates an online platform allowing users to submit and view ratings and reviews of teachers in Singapore. We respect your privacy and are committed to protecting your personal data in accordance with the Personal Data Protection Act 2012 of Singapore ("PDPA").

This Privacy Policy explains how we collect, use, disclose, and protect personal data. By accessing or using our website (the “Site”), you consent to the data practices described in this Policy.

1. Scope

This Privacy Policy applies to all users of the Site, including students, educators, and visitors, and governs how we handle personal data both:

• Provided by users (e.g., through submissions or contact forms)
• Collected from publicly available sources (e.g., school websites)

2. What Personal Data We Collect

We collect the following categories of personal data:

a. For Teacher Profiles:

• Full names of teachers
• School affiliations
• Subjects taught (where known)
• Reviews and ratings submitted by users
• Publicly available data related to educators (e.g., from school websites)

b. From Website Visitors:

• IP address, browser type, and operating system
• Website usage data (e.g., pages visited, time on site)
• Cookies and other tracking identifiers
• Information submitted via contact forms or feedback channels

We do not collect or publish NRICs, personal contact details, addresses, or other sensitive personal identifiers without consent.

3. How We Collect Personal Data

• Publicly available sources
• User submissions
• Automated tools (cookies and analytics trackers)
• Direct communication

4. Legal Basis for Collection and Use of Personal Data

a. Publicly Available Data
Under the PDPA, we may collect and use personal data that is publicly available, such as teacher names and school affiliations listed on school websites.

b. Legitimate Interests
We also rely on the Legitimate Interests exception to the consent requirement in the PDPA. Our legitimate interest lies in enabling public discussion, educational feedback, and transparency through reviews of public-facing professionals (i.e., teachers).

We have conducted an internal Legitimate Interests Assessment to ensure that:

• Our users’ and the public’s interest in open educational feedback outweighs any adverse impact on individuals
• Appropriate safeguards are in place (e.g., moderation, opt-out processes)

5. How We Use Personal Data

• Display teacher profiles, reviews, and ratings
• Enable users to submit feedback
• Moderate and manage submitted content
• Respond to data correction/removal requests
• Improve website performance and user experience
• Comply with legal or regulatory obligations

6. Disclosure of Personal Data

We may disclose personal data to the following third parties where necessary and appropriate:

• Web hosting providers, analytics services, and content moderation tools
• Advertising partners for monetizing the Site
• Legal or regulatory authorities, where required

We do not sell, rent, or trade personal data to third parties.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and analyze website traffic. You may disable cookies in your browser settings.

8. Retention of Personal Data

We retain personal data only as long as necessary. Reviews and profiles may remain indefinitely unless removed upon request. Technical data is retained per industry practice.

9. Protection of Personal Data

We implement reasonable security measures (e.g., HTTPS, access controls) to protect your data. However, no method of transmission is completely secure.

10. International Data Transfers

Some third-party providers may process data outside Singapore. We ensure such transfers meet PDPA protection standards.

11. Your Rights

Under the PDPA, you have the right to access, correct, or request removal of your personal data. To exercise your rights, please contact us at:

Email: dpo@almamentor.sg

12. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for their privacy practices.

13. Children’s Data

This site is not intended for users under 13. We do not knowingly collect data from children.

14. Updates to This Policy

We may update this policy from time to time. Your continued use of the site constitutes acceptance of the updated policy.

15. Contact and Complaints

If you have questions or concerns, please contact:

Email: support@almamentor.sg
Subject: Privacy/Data Request

You may also file a complaint with the Personal Data Protection Commission (PDPC) of Singapore.

16. Language

This Privacy Policy is written in English. If translated, the English version prevails in the event of inconsistency.